1. You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free and will save you time for future purchases. Click here to register.

  2. You will not be required to re-enter your shipping or billing addresses every time you order online. Wherever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

  3. As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

  4. We accept the following forms of payment:

    • Visa
    • Master card
    • Paypal
  5. At this point in time, our payment system is set up to handle Canadian dollars only.

  6. Shopping on our site is safe and secure. Please read our Terms of use

  7. Infuz was unable to verify the billing information that was entered on the order. If the billing address does not match with the credit card issuer or bank has on file, the order will be automatically cancelled.

    If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

  8. Infuz collects sales tax for products ordered on this website. The rate of sales tax that will applay to an order is dependent on the delivery address of the order.

    • The 5% GST (Goods and Services Tax) is added to all orders in every province.
    • In addition, the HST (Harmonized Sales Tax) is added to all orders in the following provinces: Bristish Columbia (7%), Nova Scotia (10%), Ontario (8%), New Brunswick (10%), Manitoba ( 8%), Newfoundland and Labrador (10%), Saskatchewan (5%) and Prince Edward Island (9%).
    • In addition,  the TVQ (Provincial sale tax) is added to all orders in the province of Québec (9.975%).
  9. We offer ground and express shipping options.

    Free ground shipping is available to all Canadian provinces with purchase of $50.00 or more.

  10. As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and link to the shipping carrier’s website.